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01.08.2023

Press Article

Virtuoso and Portaltech Reply Forge Strategic Partnership to Drive Innovation in E-Commerce Quality Assurance

Virtuoso's cutting-edge, AI-driven test automation platform is set to enhance Portaltech Reply's extensive customer experience and multichannel commerce solutions.

26.05.2016 / A1 Retail

Press Article

Social Connections

The interconnectivity to everyone’s lives and social space is exuberating and is a testimony of the fact that the future is the virtual society. Vinay Saroha, Partner at Portaltech Reply, speaks about how retailers can use Social Media​ to complement their eCommerce platforms in the age of connected living.​

22.04.2015 / Travel Bulletin

Press Article

Technology in the Tourism sector

Today, travel companies looking to retain clientele and ensure customers’ loyalty have to go through several challenges.

One of the hardest is to offer a unified experience to their customers, a new holistic approach when planning their journey. This represents a strategic point in order to be successful.

08.07.2014 / INDUSTRY NEWS

Article

e-commerce is the test of the best in logistics

The boom in ecommerce of the past decade has transformed the retail supply chain and shows no sign of slowing. Here TV business guru and Pall-Ex chief executive Hilary Devey explains what logistics must do to stay ahead of the game.

14.04.2014 / BLOG POST

Article

Navigating the ‘boundary-less commerce’ landscape

The worlds of online and offline retail are rapidly converging and customers have come to expect a seamless experience and consistent service regardless of where the transaction is occurring. The pressure is now on for retailers to keep abreast of the rapidly changing commerce landscape in order to maintain their competitive advantage and encourage customer loyalty.

28.03.2014 / BLOG POST

Article

Digital convergence must erode customer service boundaries

Nanda Balasubramanian, Partner at Portaltech Reply said: "I wasn’t surprised to learn that retailers are increasingly struggling to provide a coherent multichannel customer experience because of the difficulties they face in integrating customer touch points, according to recent research from Portaltech Reply, eDigital Research and IMRG. Almost two thirds (65%) of retailers feel that their current technology systems make creating a seamless multichannel customer experience challenging. But for retailers who want to remain competitive, this situation has to change".